Living Our Values
BrightKey’s values transform concepts into actions. Our values reflect our intentions and inspire us to be our best selves.
SHOW THE LOVE
Appreciate the people around you and the opportunities they present. Celebrate diversity.
ROLL UP YOUR SLEEVES
Get the job done. Pitch in and do your part, and no part is too small. We’re a team.
FOCUS ON THE POSITIVE
Say yes. Yes, I hear you. Yes, I understand. Yes, let me see what I can do about that.
GIVE A HOOT
Own the task, step in, and be accountable for your actions. That’s the way we find solutions together.
KEEP IT HONEST
Be true to your word, to yourself, to your clients, to your work family.
DO YOUR BEST
That’s all anyone can expect . . . to be your best with who you are today, and what you know today.
MAKE A DIFFERENCE
Welcome every day as a chance to make an impact in the world around you. Because you can.
Why We're Different
The BrightKey name comes from a saying from Benjamin Franklin: The used key is always bright. We put people and service first; we believe in actions not concepts. You’ll see that reflected in our value statements and in the focus of our leadership team. We live our commitment to diversity and inclusion. We work to improve the lives of our corporate family and those outside BrightKey who need a helping hand. Our nationwide reach means we’ll be wherever you need us!
—VPs & Directors—
Leadership Team
—Chief Executives—
Diane Kelly
Chief Administration Officer
Richard Roe
Chief Information Officer
John Mattingly
Chief Financial Officer
Don Dilks
Chief Strategic Officer
Darlene Fitzgerald
Vice President
Finance & Accounting
Diane Bouchard
Vice President
Operations
Tony Warner
Vice President
Human Resources
Glen McDonald
Vice President
Strategic Partnerships
Mike Kohli
Director
Fulfillment Operations
Dana Robinson
Director
Mail Operations
Tony Gertz
Director
Turnkey Operations/Services
Suzanne Eastham
Director
Proposal Management
Delvon Whitmire, Sr.
Contract Director
Special Projects
Josie Glass
Director, Strategic Outreach
& Data Solutions
Shelley Sutphin
Director
Business Solutions
Sandi Davis
Director
Systems & Programming
Heather Buckner
Director
Finance & Accounting
Rita Hope Counts
President & CEO
As the founder of BrightKey, Rita sets the tone for a corporate culture of loyalty and caring — building partnerships with staff, clients, and the greater business community. Taking a vital role in identifying market opportunities and ongoing client relations, Rita maintains contact with clients to review project operations, objectives, future goals, and new service offerings. Her passion for marketing extends to the association, corporate, nonprofit, and government sectors. Rita is a avid supporter of animal welfare (local and international) and sits on the board of the SPCA of Anne Arundel County. Got a dog … care about elephants? You’ve got a conversation!
Richard Roe
Chief Information Officer
As the founder of BrightKey, Rita sets the tone for a corporate culture of loyalty and caring — building partnerships with staff, clients, and the greater business community. Taking a vital role in identifying market opportunities and ongoing client relations, Rita maintains contact with clients to review project operations, objectives, future goals, and new service offerings. Her passion for marketing extends to the association, corporate, nonprofit, and government sectors. Rita is a avid supporter of animal welfare (local and international) and sits on the board of the SPCA of Anne Arundel County. Got a dog … care about elephants? You’ve got a conversation!
Gerard Bishop
Contract Director
Community Support
BrightKey stands committed to supporting internal, local, and worldwide communities. We believe in encouraging and guiding the professional growth of our employees — promoting from within when possible. We support selected nonprofits at home and around the world, focusing on those that care for the welfare of people and animals at risk.
A good corporate citizen…
From taking a stand against domestic violence to saving the elephants, BrightKey cares!
Strength in Diversity
BrightKey’s values start with “Show the Love” — and it reminds us every day to celebrate our diversity and strengthen our commitment to inclusion. BrightKey’s Diversity+Inclusion Initiative has guidance and input from an employee advisory council. The plus sign reminds us that diversity and inclusion are interconnected but not the same. We will make sure that we create an equitable workplace, one in which all voices matter.
Involved and supported
We want every team member to arrive in the morning happy to be at BrightKey — knowing that they play a part in taking the company to a new level of excellence in employee and client partnerships.
Nationwide Reach
BrightKey’s “we’ll handle it for you” approach means that we not only take on the outsourced services you require but also will deliver those services wherever you need us.
We work with clients nationwide — either from one of our offices, warehouses, or mail screening centers. Or onsite at their locations.
Coast to coast — we’ve got you covered!
Certifications
BrightKey's certifications and approvals demonstrate our commitment to excellence in operations, data security, and business practices. Through PCI compliance and SOC I and II audits, we assure the information and data privacy of your customers and partners.
We proudly operate as a woman-owned business, having a longstanding relationship with the Women’s Business Executive National Conference (WBENC). And, our GSA approval drives our strong government services presence. Here is our GSA Contract and a list of NAICS Codes.
Business practices that instill confidence!
Warehousing and distribution is the flagship service
that BrightKey has offered since 1988. We now provide fulfillment for more than 100 organizations and shipments of over 120,000 orders per month.
From publications to dancing shoes, BrightKey ships personalized membership certificates, back issues, professional binders, custom kits, and more. We can fulfill your standalone orders or fully integrated programs that include order entry support and customer care.
You’ll love our expert, smiling warehouse team!
Full menu of integrated services:
> Fast turnaround — 24 to 48 hours
> Unparalleled 99% order accuracy
> Dedicated teams for consistency
> Cross-training for peak periods
> Quick Pick for fast-moving items
> Distributor support for resellers
> Warehouse Logistics System
Our Warehouse Logistics System delivers integrated inventory and order management customized to your requirements. The shipping manifest system automatically generates shipment confirmation and updates your inventory. Auto-generated emails alert you when items reach the reorder points you assign.
Round-the-clock access to inventory and orders via our secure Client Service Portal provides immediate answers to your queries.
Get real-time visibility and accuracy!
Expert design, customized for you:
> Critical inventory levels for each item
> Inventory variance kept to 0.5%
> Standard and custom reports
> Payments and reporting
> Database updates
> Secure, quick-access order tracking
> Custom branded packing slips
When you need a high-impact kitting solution, you’re in BrightKey’s sweet spot. From membership welcome packets to complex variable-component kits, our team’s experience and attention to detail make it possible to individualize each customer’s experience.
Need it now? No problem! Start-to-finish services include personalizing letters and certificates; affixing seals, labels, and stickers; assembling training binders; rolling and tubing posters.
Count on us … when every kit counts!
A full range of kitting projects:
> Membership welcome kits
> Education materials and binders
> Employee award programs
> Care packages and craft kits
> Custom packaging design
> Cost-efficient shipping worldwide
> Storage for long-term projects
Location: Odenton, MD
Employee type: Full time
Hours: 8:00 a.m. – 4:30 p.m.
Key responsibilities: Picking and packing orders for shipment, assisting with inventory & receiving
REQUIREMENTS:
- At least 2 years prior experience working in a warehouse
- Experience operating a forklift is a plus
- Basic computer skills are highly preferred
- Hand-held scanner and/or meter system experience is a plus
- Candidates must be punctual and dependable
- High school diploma or GED
- Successful completion of a full background check and drug screen
Location: Odenton, MD
Employee type: Full time
Hours: 8:00 a.m. – 4:30 p.m.
Key responsibilities: Picking and packing orders for shipment, assisting with inventory & receiving
REQUIREMENTS:
- At least 2 years prior experience working in a warehouse
- Experience operating a forklift is a plus
- Basic computer skills are highly preferred
- Hand-held scanner and/or meter system experience is a plus
- Candidates must be punctual and dependable
- High school diploma or GED
- Successful completion of a full background check and drug screen
